Remote / On-site IT Support

Making your it our responsibility since 2017

What We Do

We are a global remote and on-site IT support company offering online and on-site tech support to clients across the globe. Our skilled and qualified administrators and technicians are trained to resolve any kind of IT issues quickly and remotely. Equipped to handle any software or hardware issues with high efficiency and ease, we strive to help you drive growth and innovation.We ensure that your business lays a strong central foundation in utilizing all the latest technologies.


Tailored packages based on the size of your organisation and the specific requirements.


Experienced staff members and IT professionals to ensure you get the job done.


Specific and updated GDPR practices to ensure the safety of your data and your clients.

The generalised services we offer:
Codepure provides the services of a remote helpdesk and Managed Service Provider, which will function as an efficient virtual IT support team or a dedicated outsourced on-site IT team. You can hire our remote tech support services for your internal IT needs or as a third-party IT support service for your clients. Our services include but are not limited to the following:

General Infrastructure Support

We can help to implement, maintain and troubleshooting the following system/infrastructure solutions and services, among others.


We can assign a dedicated technician or team to your organisation to assist users with everyday issues via a ticketing system or direct contact. Our services for everyday user-assistance and issues, include but are not limited to the following:

  • Internet and general connection issues
  • Network issues
  • Hardware issues
  • Printer issues
  • Software issues
  • Operating system issues
  • Hardware repairs

We can also assist with the procurement of all hardware components and devices           through our trusted network of reputable suppliers

In our day and age, digital security should be among the top priorities of any          company in possession of digital assets. We at codepure can assign a dedicated security professional to ensure your business stays safe and compliant with all international security and data safety standards.

Our security services include but are not limited to these points:

  • Network Monitoring
  • Server Monitoring
  • Website Monitoring
  • Event Log Monitoring
  • Virus removal, blocking and monitoring
  • Browser Monitoring and restriction
  • Malware/Adware/Spyware removal, blocking and monitoring
  • Employee Monitoring
  • Data security
  • Device Encrytion monitoring
  • Network and file share encryption
  • Implementing Password Policies
  • Implementing Login security policies
  • Vulnerability checking and patching
  • VPN security

The weakest link or the most vulnerable part of any system will always be the end-user/employee. We at CodePure can provide extensive courses to train and educate users on the dangers of phishing as well as how to effectively spot a phishing attempt.

We also provide a “Mock” phising campaign where we will send out test phishing emails to your users and then in turn provide feedback on a monthly basis as to who fell victim to these attempts to determine where the weakest links lie and in turn provide those employees with the necessary extra training.

We can assist to implement and maintain solutions to manage all your computers, laptops, servers and smartphones from a centralized console. With these solutions, devices can be efficiently and effectively managed to ensure maximum security and to minimise any downtime.These solutions can run on an on-site server or as a cloud-only solution thereby effectively facilitating remote work situations.

Our Administrators and technicians are proficient in the following Endpoint and Mobile device management solutions

  • Jamf Pro to manage all MacOS and iOS devices
  • ManageEngine Endpoint central for all windows-based devices and servers
  • Google admin console for browser and ChromeOS management

These solutions allows the following functionality:

  • Inventory and asset tracking
  • Manual or automated maintenance
  • Zero-touch deployment
  • Application management and deployment
  • Deploy device configurations 
  • Policy logs
  • User and location history
  • Management history (completed, pending, and failed management commands)
  • Hardware/software history
  • Apply security configurations and profile to endpoints
  • Script deployment

Using the above or similar solutions we can implement a patch plan and policy to keep all operating systems and apps up to date and secure, with consediration to potential restraints in regards to this process. (Minimising downtime, Data usage, Peak hours,etc.)

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and more.

Obtaining and Maintaining International Data and Security Certifications

Often when organisations enter the international market or deal with any type of user and client information, security standards and certifications are needed to ensure security and safety of said data. We can assist your organisation to adhere and continue adhering to these standards, making certification a straightforward process. We can help with obtaining the following certifications, among others:

ISO/IEC 27001
ISO/IEC 27002

What is a ISO 27001 certification and why do I need it?

The ISO-27001 certification demonstrates that your organization has invested in the people, processes, and technology (for example tools and systems) to protect your organization’s data and provides an independent, expert assessment of whether your data is sufficiently protected.

Certification is achieved through an accredited certification body. It provides evidence to your consumers, investors, and other interested parties that you are managing information security according to international best practices.

ISO 27001 compliance is becoming increasingly important as regulatory requirements (such as the GDPR, HIPAA, and CCPA) pressure organizations to protect their consumer and personal data.

Our range of GDPR specific solutions

  • GDPR Analysis

With our GDPR analysis service we explore your business policies, processes, resources, governance and technology to identify areas of non-compliance. We will provide a comprehensive report showing your current level of compliance against the requirements of the GDPR standard.

This service is perfect for a business that are just starting in their compliance journey.

  • Framework Implementation

Following our Analysis the next stage would be to develop and implement the necessary procedures, policies, processes, and documentation to achieve and maintain GDPR compliance.

  • Auditing

Following the development and implementation of the framework to achieve compliancy it is important to be regularly audited to ensure that compliancy is maintained. We recommend making use of our Audit service once or twice yearly to maintain compliancy

  • Training

We can offer training to employees to ensure that GDPR and it’s requirements is understood and to ensure employee best-practices

Outsourcing Cooperation Models We Support

Outsourcing IT does not have to mean full-outsourcing or replacing your entire in-house IT-department. We offer a variety of models and flexibility to suit your needs.

Staff Augmentation

Cover resource or skill gaps of the in-house team with our experts managed directly by you

Full outsourcing

We take care of all your IT-specific functions, tasks and projects with full responsibility for their quality and related risks.

Self-managed team

Get a self-managed team led by CodePure’s project manager to carry out your IT initiative

Why consider outsourcing your IT processes and how can you benefit from us?

We here at CodePure have gained enough experience and knowledge to cater to your various IT support and infrastructure requirements.